Convertaroo

MEMBER’S SUPPORT

Hey – Welcome to our Member’s Support Area!
Here, you will find everything you need to receive complete support from our team. 

Contact Us

WORD ON THE STREET

Roll up, roll up! Here’s all the latest news from Convertaroo and it’s members

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Convertaroo News

Our New Support to You

Our New Support to You At Convertaroo, we are always trying to make our service…

WANT A FREE BLOG POST?

We love hearing your feedback on our services and your experience! So, please leave us a review on Google and Facebook. To say thank you, we will write up a new blog article for you – completely FREE!

Simply click the buttons, below to write your review and then email us to let us know.

LEAVE GOOGLE REVIEW

EXTRA ADD-ONS

Need some Facebook ads for an upcoming event? Or maybe you want to add a boost of backlinks to your website. We have a number of member-only services below.

These are offered exclusively to clients – this way we can give you the best possible price. 

View Add-ons

REFER A FRIEND

We love when you guys refer us to a friend! It’s such a great feeling – something we want to give back.

Click the button below and add your friend’s details and – once they sign up – we will show you some love with a £75 ($90) gift card to Amazon or Apple

Send Referral

UPCOMING EVENTS

Here, we will add any upcoming holidays or events. During these events, our team will be away from their emails.

However, if you have any urgent requests, you can contact support@convertaroo.com 

NEED SOME EXTRA HELP?

Our add-on service allows you to purchase one-time extras, at a discounted rate, giving you the extra support you need from a team you trust!

Add Extra Amend Hours

Looking for some big changes to your website? We hear you! If you need some extra hour amends, you can easily add them on.

This includes design and technical amends (like installing or integrating software with your website. 

£35 per hour ($45)

Get Started

Website Backlinking

Get your website higher in Google with our backlink service. We will provide your website with 10 genuine backlinks a week, adding your website to directories and forums to help you get higher on Google. We will even send you a report each month on your ranking, to see your climb with your own eyes. 

£40pm ($52pm)

Get Started

Logo Design

First impressions count, which is why your logo NEEDS to look badass! If you need a new logo for your business, send us over a little brief and our design team will work their magic, creating you a logo which you will love. We will also send over all the necessary files, including all the dimensions needed for social media. 

£180 ($225)

Get Started

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COMMON QUESTIONS

I need to change my billing details

If you need to change your billing details, just simply message us at: hello@convertaroo.com and let us know. Our team will then send over a link for you to amend your details.

GOLIVE: I've used all my amend hours this month, but need some extra changes

We totally understand that some changes cannot be planned for. If you need your website amending, but you’ve spent your monthly amends, don’t worry – we offer extra hours (priced at £35 / $45 per hour). Email us and we can get it sorted for you. 

Can I amend my package?

Yes, of course! If you would like to add or remove a specific service from your package, just let us know via email and we will take care of it. 

My website is down, help.

Our websites rarely go down, but if this does happen and you notice it before we do, use the live chat on here (bottom right) or email hello@convertaroo.com – we will get it back up and running as a priority. 

What happens when I cancel a subscription?

All businesses change. We totally get it. So, if you no longer need your website, contact us and let us know. We require 30 days notice for your subscription cancellation. Once your website is cancelled, we will send you a package via email. 

We will then hold your website design and build in our database for 90 days, just in case you wish for us to put it back live. After 90 days, your website will be deleted from our system including all files and build.

CONTACT US

BEST WAYS TO CONTACT

For General Enquiries:
hello@convertatoo.com

For Urgent Enquiries:
support@convertaroo.com

LIVE CHAT
Live chat is also available on here, by clicking the tab at the bottom right of this page. Please keep in mind, this is only available on certain hours.

OPENING TIMES

MONDAY – 8am until 6pm (BST)

TUESDAY – 8am until 6pm (BST)

WEDNESDAY – 8am until 6pm (BST)

THURSDAY – 8am until 6pm (BST)

FRIDAY – 8am until 2pm (BST)

SATURDAY – CLOSED

SUNDAY – CLOSED

Please note that we are also closed on a number of holidays and training days. These can be viewed in the news section above.